Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information — Name, email address, and password when you create an account
• Booking Information — Dates, guest details, and payment information when you make a booking
• Usage Data — Pages visited, search queries, and device information to improve our service
• Communications — Messages you send through the Platform or to our support team

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your account and bookings
• Improve and personalise your experience on the Platform
• Send service-related notifications (e.g. booking confirmations, reminders)
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing

We share your information only in the following circumstances:

• With Hosts — When you make a booking, we share your name and contact details with the Host to facilitate your stay
• Payment Processors — Payment details are shared with our secure third-party payment providers to process transactions
• Legal Requirements — When required by law, regulation, or legal process

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse Platform usage. You can control cookie settings through your browser, though disabling cookies may affect Platform functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@otterspots.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for a reasonable period for legal and accounting purposes. You may request account deletion at any time.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the revised policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at support@otterspots.com.